Pages Error and status pages

Overview

Use error and status pages to tell the user there is a problem with a page or service.

When to use this pattern

Use this pattern when one of the following occurs:

the page the user is trying to view cannot be found
a user is denied access to a service
there is a problem with the service
we are doing maintenance on the service
the user’s session has expired and they have been timed out

How to use this pattern

The content for each type of error may vary depending on the circumstances.

To ensure that the content is clear and helpful for the user, ask a Content Designer to help you write it.

All error and status pages should:

be clear and concise
summarise the problem in the h1 heading
explain anything we are doing to fix the problem
let the user know if they need to do anything with a hyperlinked call to action if needed
give the user a way to contact us for further help if this is needed

All error and status pages should not:

have breadcrumbs
display vague terms or jargon like “500”, “404”, “bad request” or “we are experiencing technical difficulties”
use red text to warn people
use exclamation marks or informal language like “oops”
blame the user

If contact information is needed, it should include phone numbers and opening times or a link to a page with this information.

Error page types

Page not found errors

Use this type of error page if the user has tried to view a page that does not exist. This could happen if someone:

enters a URL incorrectly
enters a URL for a page that does not exist
selects a link or button that takes them to a page that does not exist

It is unlikely you will need to change the content in this example.

Open this example in a new tab(Example: 'Page not found' error)

Example: 'Page not found' error contents

Nunjucksfor Example: 'Page not found' error
HTMLfor Example: 'Page not found' error

Nunjucks

{% extends "layout/_template.njk" %}
{%
    set pageConfig = {
        "header": {
            "title": "Service name"
        },
        "footer": {
        }
    }
%}
{% block main %}
    <h1>Page not found</h1>
    <p>If you entered a web address, check it is correct.</p>
    <p>If you pasted the web address, check you copied the whole address.</p>
    <p>If the web address is correct, or you selected a link or button, <a href="#0">contact us</a>.</p>
{% endblock %}

HTML

<!doctype html>
<html lang="en">

  <head>
    <meta charset="utf-8" />
    <meta http-equiv="X-UA-Compatible" content="IE=edge" />
    <meta name="viewport" content="width=device-width, initial-scale=1" />
    <title>Example: &#39;Page not found&#39; error</title>
    <link rel="stylesheet" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/css/main.css" />
    <link rel="stylesheet" media="print" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/css/print.css" />
    <meta name="theme-color" content="#206095" />
    <!-- Open Graph -->
    <meta property="og:type" content="website" />
    <meta property="og:url" content="" />
    <meta property="og:title" content="" />
    <meta property="og:image" content="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/opengraph.png" />
    <meta property="og:image:type" content="image/png" />
    <meta property="og:image:width" content="1200" />
    <meta property="og:image:height" content="630" />
    <meta property="og:description" content="" />
    <meta property="og:site_name" content="Service name" />
    <meta property="og:locale" content="en" />
    <!-- Favicons -->
    <link rel="icon" type="image/x-icon" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/favicon.ico" />
    <link rel="icon" type="image/png" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/favicon-32x32.png"
      sizes="32x32" />
    <link rel="icon" type="image/png" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/favicon-16x16.png"
      sizes="16x16" />
    <link rel="mask-icon" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/safari-pinned-tab.svg"
      color="#000000" />
    <link rel="apple-touch-icon" type="image/png"
      href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/apple-touch-icon.png" sizes="180x180" />
    <link rel="manifest" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/manifest.json" />
  </head>

  <body>
    <!-- prettier-ignore-start -->
    <script>
      document.body.className = ((document.body.className) ? document.body.className + ' ons-js-enabled' :
        'ons-js-enabled');
    </script>
    <!-- prettier-ignore-end -->
    <div class="ons-page">
      <div class="ons-page__content">
        <a class="ons-skip-to-content" href="#main-content">Skip to main content</a>
        <header class="ons-header" role="banner">
          <div class="ons-browser-banner">
            <div class="ons-container">
              <p class="ons-browser-banner__content">
                <span class="ons-browser-banner__lead">This website no longer supports your browser.</span><span
                  class="ons-browser-banner__cta"> You can <a class="ons-browser-banner__link"
                    href="https://www.ons.gov.uk/help/browsers">upgrade your browser to the latest version</a>.</span>
              </p>
            </div>
          </div>
          <div class="ons-header__top">
            <div class="ons-container">
              <div
                class="ons-header__grid-top ons-grid ons-grid-flex ons-grid-flex--between ons-grid-flex--vertical-center ons-grid-flex--no-wrap ons-grid--gutterless">
                <div class="ons-grid__col ons-col-auto">
                  <div class="ons-header__org-logo ons-header__org-logo--large">
                    <svg class="ons-icon--logo" xmlns="http://www.w3.org/2000/svg" width="250" height="24"
                      viewBox="33 2 552 60" aria-labelledby="ons-logo-en-alt" role="img">
                      <title id="ons-logo-en-alt"> Office for National Statistics homepage </title>
                      <g class="ons-icon--logo__group ons-icon--logo__group--secondary" fill="#a8bd3a">
                        <path
                          d="M0,34.6c.8-1.69,1.39-3,2.32-4.6A38.28,38.28,0,0,1,0,23.4V34.6M5,3S0,3,0,9.25v1A62.12,62.12,0,0,0,4.2,27a43.77,43.77,0,0,1,9.42-10.79C21.69,9.21,31.16,5.13,45.9,3Z" />
                      </g>
                      <g class="ons-icon--logo__group ons-icon--logo__group--primary" fill="#003c57">
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                          d="M53.06,6.42C36.2,8,24.68,12.92,16.43,20.07A41.46,41.46,0,0,0,6.4,32.2C12.87,44.93,28.88,57,46.6,57H47s6.32.21,6.32-6.91V6.36a1.22,1.22,0,0,1-.26.06M9.72,42.67a44.25,44.25,0,0,1-5-7.42A80.59,80.59,0,0,0,0,46.38V56.91L31.06,57c-9.83-3-15.74-7.64-21.34-14.3" />
                      </g>
                      <g class="ons-icon--logo__group ons-icon--logo__group--text" fill="#003c57">
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                          d="M82,47.49c-9.07,0-13.13-7.51-13.13-16.77S72.91,14,82,14s13.1,7.61,13.1,16.77S91.1,47.54,82,47.54m0-30.91c-6.69,0-9.07,7.33-9.07,14.05s2.16,13.9,9.07,13.9,9-7.28,9-13.9-2.34-14-9-14" />
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                  <div class="ons-header__org-logo ons-header__org-logo--small">
                    <svg class="ons-icon--logo" xmlns="http://www.w3.org/2000/svg" width="120" height="27"
                      viewBox="0 5 595 116" aria-labelledby="ons-logo-stacked-en-alt" role="img">
                      <title id="ons-logo-stacked-en-alt"> Office for National Statistics logo </title>
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                            d="M487.27,47.79c-7.44,0-10.93-3-10.93-7.81,0-6.8,7.13-8.64,15.6-9.39V29.13c0-3.47-2.38-4.51-5.84-4.51a18,18,0,0,0-6.87,1.46L478,23a23.94,23.94,0,0,1,9.11-1.83c5.62,0,9.94,2.3,9.94,8.78V46a22.71,22.71,0,0,1-9.76,1.83M492,33.16c-6.27.67-10.46,1.84-10.46,6.73,0,3.42,2.42,4.88,6.22,4.88a10,10,0,0,0,4.24-.84Z" />
                          <path
                            d="M511.73,47.69c-5.32,0-7.35-3.43-7.35-6.86V25.09h-3.54V21.81h3.54V16.12l5.4-1.5v7.19h4.92v3.28h-4.92V40.55a3.26,3.26,0,0,0,3,3.52h.5a5.5,5.5,0,0,0,1.46-.23v3.33a7.69,7.69,0,0,1-3,.52" />
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                            d="M521.66,17.43a3,3,0,0,1-3.15-2.81,3.17,3.17,0,0,1,6.31,0,3,3,0,0,1-3.16,2.81m-2.72,4.38h5.45V47.13h-5.45Z" />
                          <path
                            d="M536.19,47.79A15.9,15.9,0,0,1,528.54,46L530,42.48a10.53,10.53,0,0,0,5.52,1.5c2.77,0,5-1.78,5-3.94,0-6-11.1-3.2-11.1-11.47,0-3.76,3.37-7.42,8.86-7.42A13.56,13.56,0,0,1,545.34,23l-1.42,3.14a8.47,8.47,0,0,0-4.62-1.45c-2.81,0-4.54,1.69-4.54,3.62,0,5.64,11.32,3.14,11.32,11.6,0,4-3.85,7.9-9.89,7.9" />
                          <path
                            d="M559.83,47.69c-5.31,0-7.35-3.43-7.35-6.86V25.09h-3.54V21.81h3.54V16.12l5.4-1.5v7.19h4.93v3.28h-4.93V40.55a3.27,3.27,0,0,0,3,3.52h.48a5.64,5.64,0,0,0,1.47-.23v3.33a7.72,7.72,0,0,1-3,.52" />
                          <path
                            d="M569.77,17.43a3,3,0,0,1-3.15-2.81,3.17,3.17,0,0,1,6.31,0,3,3,0,0,1-3.16,2.81m-2.72,4.38h5.44V47.13h-5.44Z" />
                          <path
                            d="M588.14,47.79c-6.23,0-11-5.08-11-13.35s4.88-13.29,11-13.29A10.51,10.51,0,0,1,594.66,23l-1.21,3a6.87,6.87,0,0,0-4-1.22c-4.4,0-6.69,3.81-6.69,9.49s2.63,9.59,6.61,9.59a6.74,6.74,0,0,0,4-1.28L594.7,46c-1.12.94-3.33,1.84-6.56,1.84" />
                          <path
                            d="M605.1,47.79A15.9,15.9,0,0,1,597.45,46l1.42-3.47A10.54,10.54,0,0,0,604.4,44c2.77,0,5-1.78,5-3.94,0-6-11.1-3.2-11.1-11.47,0-3.76,3.37-7.42,8.85-7.42a13.49,13.49,0,0,1,7.1,1.83l-1.42,3.14a8.42,8.42,0,0,0-4.63-1.45c-2.8,0-4.53,1.69-4.53,3.62,0,5.64,11.32,3.14,11.32,11.6,0,4-3.85,7.9-9.89,7.9" />
                        </g>
                      </svg>
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                    <div class="ons-footer__logo-small">
                      <svg class="ons-icon--logo" xmlns="http://www.w3.org/2000/svg" width="120" height="27"
                        viewBox="0 5 595 116" aria-labelledby="ons-logo-stacked-en-footer-alt" role="img">
                        <title id="ons-logo-stacked-en-footer-alt"> Office for National Statistics </title>
                        <g class="ons-icon--logo__group ons-icon--logo__group--secondary" fill="#a8bd3a">
                          <path
                            d="M0,70.5c1.8-3.7,3.6-7.2,5.6-10.7A127.94,127.94,0,0,1,0,42.6V70.5M10.9,0S0,0,0,13.5v7.2A128.06,128.06,0,0,0,7.9,56.2a114.75,114.75,0,0,1,22.3-26C47.8,15.1,71.5,4.7,103.7.1Z" />
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                            d="M115.9,7.3c-36.8,3.5-62,14-80,29.4a108.15,108.15,0,0,0-23.6,29c14.1,27.4,41.1,47.6,86,50.5h4.4s13.8.5,13.8-14.9V7.2l-.6.1M21.2,85.4a92.68,92.68,0,0,1-11-16A173,173,0,0,0,0,93.4v22.7l73.6.1c-22.9-5.5-40.1-16.4-52.4-30.8" />
                        </g>
                        <g class="ons-icon--logo__group ons-icon--logo__group--text" fill="#003c57">
                          <path
                            d="M161,51.9c-11.3,0-16.3-9.3-16.3-20.8s5-20.8,16.3-20.8,16.3,9.5,16.3,20.8c-.1,11.5-5.1,20.8-16.3,20.8m0-38.3c-8.3,0-11.3,9.1-11.3,17.4s2.7,17.3,11.3,17.3,11.2-9.1,11.2-17.3S169.3,13.6,161,13.6m30.2,8.9V51.2h-4.5V22.6H182V19.8h4.7V15.2c0-5.7,3.4-9.9,10-9.9a8,8,0,0,1,1.1.1V8.3h-.5c-3.2,0-6,2.1-6,6.4v5.1h6.6v2.8l-6.7-.1Zm18.9,0V51.2h-4.5V22.6h-4.7V19.8h4.7V15.2c0-5.7,3.4-9.9,10-9.9a8,8,0,0,1,1.1.1V8.3h-.5c-3.2,0-6,2.1-6,6.4v5.1h6.6v2.8l-6.7-.1Zm14-8.8a2.82,2.82,0,0,1-2.9-2.8,2.9,2.9,0,0,1,5.8,0,2.76,2.76,0,0,1-2.9,2.8m-2.3,6h4.6V51.2h-4.6Zm24.3,32.2c-7.4,0-13.2-6.4-13.2-16.5,0-10.3,5.8-16.5,13.4-16.5a12.36,12.36,0,0,1,7.7,2.2l-1.2,2.8a8.92,8.92,0,0,0-5.5-1.7c-6.4,0-9.7,5.5-9.7,13,0,7.7,3.7,13.2,9.5,13.2a9.8,9.8,0,0,0,5.6-1.7l1.2,3c-1.3,1.2-4,2.2-7.8,2.2m15.3-14.6c.6,7.4,4.7,11.1,11.1,11.1a18.36,18.36,0,0,0,8.5-1.9l1.3,3.2a22.58,22.58,0,0,1-10.2,2.1c-8.8,0-15.1-5.3-15.1-16.6,0-10.8,5.8-16.4,13.7-16.4s12.9,4.9,12.9,15.4l-22.2,3.1ZM270.5,22c-5.1,0-9.4,4-9.3,12.8l17.9-2.5C279,25,275.5,22,270.5,22m42.2.5V51.2h-4.5V22.6h-4.7V19.8h4.7V15.2c0-5.7,3.4-9.9,10-9.9a8,8,0,0,1,1.1.1V8.3h-.5c-3.2,0-6,2.1-6,6.4v5.1h6.6v2.8Zm23.2,29.4c-9.3,0-13.5-7.2-13.5-16.5s4.2-16.5,13.5-16.5,13.5,7.2,13.5,16.5-4.2,16.5-13.5,16.5m0-29.8c-6.9,0-8.8,7-8.8,13.4s2.1,13.1,8.8,13.1c6.9,0,8.9-6.6,8.9-13.1s-2-13.4-8.9-13.4m33.3.6c-2.9-.8-7.1-.6-9.1.6V51.2h-4.6V21.1c3.3-1.4,6.6-2.2,12.5-2.2h2.4c0,.1-1.2,3.8-1.2,3.8ZM171.3,114.8,153.5,87.3c-1.3-2.1-2.3-4.1-2.3-4.1h-.1s.2,2.3.2,4.8v26.8h-5.8V74.7h6.6L169,100.5a46.13,46.13,0,0,1,2.4,4.1h.1s-.2-2.3-.2-4.7V74.6h5.9v40.1l-5.9.1Zm25,.8c-9.2,0-13.6-3.7-13.6-9.7,0-8.5,8.8-10.7,19.4-11.7V92.4c0-4.3-2.9-5.6-7.2-5.6a22.34,22.34,0,0,0-8.5,1.8l-1.6-3.8a30.2,30.2,0,0,1,11.3-2.3c7,0,12.3,2.9,12.3,10.9v19.9c-2.7,1.4-6.9,2.3-12.1,2.3m5.8-18.2c-7.8.8-13,2.3-13,8.3,0,4.2,3,6.1,7.7,6.1a12.33,12.33,0,0,0,5.3-1.1Zm24.5,18.1c-6.6,0-9.1-4.3-9.1-8.5V87.5h-4.4V83.4h4.4v-7l6.7-1.9v8.9h6.1v4.1h-6.1v19.2c0,2.5,1.4,4.4,4.3,4.4a5.66,5.66,0,0,0,1.8-.3v4.1a11.47,11.47,0,0,1-3.7.6M239,77.9a3.52,3.52,0,1,1,3.9-3.5,3.71,3.71,0,0,1-3.9,3.5m-3.4,5.5h6.8v31.4h-6.8Zm26.9,32.2c-9.6,0-14.4-7.1-14.4-16.5s4.8-16.6,14.4-16.6,14.3,7.2,14.3,16.6-4.7,16.5-14.3,16.5m0-28.7c-5.8,0-7.5,6.1-7.5,12.2s1.8,11.9,7.5,11.9,7.5-5.8,7.5-11.9-1.7-12.2-7.5-12.2m39.3,27.9V92.3c0-4-3.4-5.5-7.3-5.5a16,16,0,0,0-5.4.9v27.1h-6.7v-30a32.8,32.8,0,0,1,12.5-2.3c8.2,0,13.7,2.8,13.7,9.7v22.6Zm25.7.8c-9.2,0-13.6-3.7-13.6-9.7,0-8.5,8.9-10.7,19.4-11.7V92.4c0-4.3-2.9-5.6-7.2-5.6a22.34,22.34,0,0,0-8.5,1.8L316,84.8a30.2,30.2,0,0,1,11.3-2.3c7,0,12.3,2.9,12.3,10.9v19.9c-2.7,1.4-6.9,2.3-12.1,2.3m5.8-18.2c-7.8.8-13,2.3-13,8.3,0,4.2,3,6.1,7.7,6.1a12.33,12.33,0,0,0,5.3-1.1Zm13.2,17.4V69h6.7v45.8Zm38.6.8a23.94,23.94,0,0,1-10.9-2.3l1.9-4.9a17,17,0,0,0,7.7,1.9c4.7,0,8-2.7,8-6.7,0-8.8-16.7-5.4-16.7-17.9,0-6.4,5.2-11.9,13.3-11.9a20.22,20.22,0,0,1,9.7,2.3l-1.7,4.4a14.57,14.57,0,0,0-7-1.9c-4.3,0-7.2,2.6-7.2,6.4,0,8.6,17.1,4.9,17.1,18.2-.1,7.1-6,12.4-14.2,12.4m31.1-.1c-6.6,0-9.1-4.3-9.1-8.5V87.5h-4.4V83.4h4.4v-7l6.7-1.9v8.9h6.1v4.1h-6.1v19.2a4.07,4.07,0,0,0,4.3,4.4,5.66,5.66,0,0,0,1.8-.3v4.1a12.06,12.06,0,0,1-3.7.6m20.9.1c-9.2,0-13.6-3.7-13.6-9.7,0-8.5,8.9-10.7,19.4-11.7V92.4c0-4.3-2.9-5.6-7.2-5.6a22.34,22.34,0,0,0-8.5,1.8l-1.6-3.8a30.2,30.2,0,0,1,11.3-2.3c7,0,12.3,2.9,12.3,10.9v19.9c-2.6,1.4-6.9,2.3-12.1,2.3m5.8-18.2c-7.8.8-13,2.3-13,8.3,0,4.2,3,6.1,7.7,6.1a12.33,12.33,0,0,0,5.3-1.1Zm24.6,18.1c-6.6,0-9.1-4.3-9.1-8.5V87.5H454V83.4h4.4v-7l6.7-1.9v8.9h6.1v4.1h-6.1v19.2a4.07,4.07,0,0,0,4.3,4.4,5.66,5.66,0,0,0,1.8-.3v4.1a12.69,12.69,0,0,1-3.7.6m12.3-37.6a3.52,3.52,0,1,1,3.9-3.5,3.65,3.65,0,0,1-3.9,3.5m-3.4,5.5h6.8v31.4h-6.8Zm21.4,32.2a19.46,19.46,0,0,1-9.5-2.3l1.8-4.3a13.21,13.21,0,0,0,6.9,1.9c3.4,0,6.2-2.2,6.2-4.9,0-7.5-13.8-4-13.8-14.2,0-4.7,4.2-9.2,11-9.2a16.21,16.21,0,0,1,8.8,2.3l-1.8,3.9a10.31,10.31,0,0,0-5.7-1.8c-3.5,0-5.6,2.1-5.6,4.5,0,7,14,3.9,14,14.4,0,4.9-4.7,9.7-12.3,9.7m29.4-.1c-6.6,0-9.1-4.3-9.1-8.5V87.5h-4.4V83.4h4.4v-7l6.7-1.9v8.9h6.1v4.1h-6.1v19.2c0,2.5,1.4,4.4,4.3,4.4a5.66,5.66,0,0,0,1.8-.3v4.1a12.06,12.06,0,0,1-3.7.6m12.3-37.6a3.52,3.52,0,1,1,3.9-3.5c.1,2-1.7,3.5-3.9,3.5m-3.3,5.5H543v31.4h-6.8Zm26.2,32.2c-7.7,0-13.6-6.3-13.6-16.6s6.1-16.5,13.7-16.5c3.9,0,6.6,1.1,8,2.3L569,88.6a8.61,8.61,0,0,0-4.9-1.5c-5.5,0-8.3,4.7-8.3,11.8s3.3,11.9,8.2,11.9a8.39,8.39,0,0,0,4.9-1.6l1.7,4.1c-1.5,1.2-4.2,2.3-8.2,2.3m20.6,0a19.46,19.46,0,0,1-9.5-2.3l1.8-4.3a13.21,13.21,0,0,0,6.9,1.9c3.4,0,6.2-2.2,6.2-4.9,0-7.5-13.8-4-13.8-14.2,0-4.7,4.2-9.2,11-9.2a16.85,16.85,0,0,1,8.9,2.3l-1.8,3.9A10.31,10.31,0,0,0,587,87c-3.5,0-5.6,2.1-5.6,4.5,0,7,14,3.9,14,14.4-.1,4.9-4.9,9.7-12.4,9.7" />
                        </g>
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                    </div>
                  </a>
                </div>
              </div>
            </div>
          </div>
        </div>
      </footer>
    </div>
    <!-- prettier-ignore-start -->
    <script>
      (function() {
        var s = ['https://cdn.ons.gov.uk/sdc/design-system/72.7.0/scripts/main.js'],
          c = document.createElement('script');
        if (!('noModule' in c)) {
          for (var i = 0; i < s.length; i++) {
            s[i] = s[i].replace('.js', '.es5.js');
          }
        }
        for (var i = 0; i < s.length; i++) {
          var e = document.createElement('script');
          e.src = s[i];
          document.body.appendChild(e);
        }
      })();
    </script>
    <!-- prettier-ignore-end -->
    <div class="embeddable"></div>
    <style>
      body {
        height: auto;
      }
    </style>
    <script src="/js/main.js?t=1748424230715"></script>
  </body>

</html>

Page not found, with reference code

Your “Page not found” error page may need to give the user a reference code that they can quote to your service’s customer support staff.

To do this, use an information panel.

Open this example in a new tab(Example: Page not found error with reference code)

Example: Page not found error with reference code contents

Nunjucksfor Example: Page not found error with reference code
HTMLfor Example: Page not found error with reference code

Nunjucks

{% extends "layout/_template.njk" %}
{% from "components/panel/_macro.njk" import onsPanel %}
{%
    set pageConfig = {
        "header": {
            "title": "Service name"
        },
        "footer": {
        }
    }
%}

{% block main %}
    <h1>Page not found</h1>
    <p>If you entered a web address, check it is correct.</p>
    <p>If you pasted the web address, check you copied the whole address.</p>
    <p>If the web address is correct, or you selected a link or button, <a href="#0">contact us</a>.</p>

    {% call onsPanel() %}
        <p>
            You will need the following reference code when you contact us:
            <br />
            <strong class="ons-u-f-mono ons-u-fs-l ons-u-mt-s ons-u-d-b">Q018 45T0 PR09 SOFG</strong>
        </p>
    {% endcall %}
{% endblock %}

HTML

<!doctype html>
<html lang="en">

  <head>
    <meta charset="utf-8" />
    <meta http-equiv="X-UA-Compatible" content="IE=edge" />
    <meta name="viewport" content="width=device-width, initial-scale=1" />
    <title>Example: Page not found error with reference code</title>
    <link rel="stylesheet" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/css/main.css" />
    <link rel="stylesheet" media="print" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/css/print.css" />
    <meta name="theme-color" content="#206095" />
    <!-- Open Graph -->
    <meta property="og:type" content="website" />
    <meta property="og:url" content="" />
    <meta property="og:title" content="" />
    <meta property="og:image" content="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/opengraph.png" />
    <meta property="og:image:type" content="image/png" />
    <meta property="og:image:width" content="1200" />
    <meta property="og:image:height" content="630" />
    <meta property="og:description" content="" />
    <meta property="og:site_name" content="Service name" />
    <meta property="og:locale" content="en" />
    <!-- Favicons -->
    <link rel="icon" type="image/x-icon" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/favicon.ico" />
    <link rel="icon" type="image/png" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/favicon-32x32.png"
      sizes="32x32" />
    <link rel="icon" type="image/png" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/favicon-16x16.png"
      sizes="16x16" />
    <link rel="mask-icon" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/safari-pinned-tab.svg"
      color="#000000" />
    <link rel="apple-touch-icon" type="image/png"
      href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/apple-touch-icon.png" sizes="180x180" />
    <link rel="manifest" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/manifest.json" />
  </head>

  <body>
    <!-- prettier-ignore-start -->
    <script>
      document.body.className = ((document.body.className) ? document.body.className + ' ons-js-enabled' :
        'ons-js-enabled');
    </script>
    <!-- prettier-ignore-end -->
    <div class="ons-page">
      <div class="ons-page__content">
        <a class="ons-skip-to-content" href="#main-content">Skip to main content</a>
        <header class="ons-header" role="banner">
          <div class="ons-browser-banner">
            <div class="ons-container">
              <p class="ons-browser-banner__content">
                <span class="ons-browser-banner__lead">This website no longer supports your browser.</span><span
                  class="ons-browser-banner__cta"> You can <a class="ons-browser-banner__link"
                    href="https://www.ons.gov.uk/help/browsers">upgrade your browser to the latest version</a>.</span>
              </p>
            </div>
          </div>
          <div class="ons-header__top">
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Access denied errors

Use this error message if you are denying the user’s access because they cannot be authenticated. For example, if the service will not launch because their credentials are not valid.

Nunjucks

{% extends "layout/_template.njk" %}
{%
    set pageConfig = {
        "header": {
            "title": "Service name"
        },
        "footer": {
        }
    }
%}
{% block main %}
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{% endblock %}

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                            d="M487.27,47.79c-7.44,0-10.93-3-10.93-7.81,0-6.8,7.13-8.64,15.6-9.39V29.13c0-3.47-2.38-4.51-5.84-4.51a18,18,0,0,0-6.87,1.46L478,23a23.94,23.94,0,0,1,9.11-1.83c5.62,0,9.94,2.3,9.94,8.78V46a22.71,22.71,0,0,1-9.76,1.83M492,33.16c-6.27.67-10.46,1.84-10.46,6.73,0,3.42,2.42,4.88,6.22,4.88a10,10,0,0,0,4.24-.84Z" />
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                            d="M511.73,47.69c-5.32,0-7.35-3.43-7.35-6.86V25.09h-3.54V21.81h3.54V16.12l5.4-1.5v7.19h4.92v3.28h-4.92V40.55a3.26,3.26,0,0,0,3,3.52h.5a5.5,5.5,0,0,0,1.46-.23v3.33a7.69,7.69,0,0,1-3,.52" />
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                            d="M521.66,17.43a3,3,0,0,1-3.15-2.81,3.17,3.17,0,0,1,6.31,0,3,3,0,0,1-3.16,2.81m-2.72,4.38h5.45V47.13h-5.45Z" />
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                            d="M536.19,47.79A15.9,15.9,0,0,1,528.54,46L530,42.48a10.53,10.53,0,0,0,5.52,1.5c2.77,0,5-1.78,5-3.94,0-6-11.1-3.2-11.1-11.47,0-3.76,3.37-7.42,8.86-7.42A13.56,13.56,0,0,1,545.34,23l-1.42,3.14a8.47,8.47,0,0,0-4.62-1.45c-2.81,0-4.54,1.69-4.54,3.62,0,5.64,11.32,3.14,11.32,11.6,0,4-3.85,7.9-9.89,7.9" />
                          <path
                            d="M559.83,47.69c-5.31,0-7.35-3.43-7.35-6.86V25.09h-3.54V21.81h3.54V16.12l5.4-1.5v7.19h4.93v3.28h-4.93V40.55a3.27,3.27,0,0,0,3,3.52h.48a5.64,5.64,0,0,0,1.47-.23v3.33a7.72,7.72,0,0,1-3,.52" />
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                            d="M569.77,17.43a3,3,0,0,1-3.15-2.81,3.17,3.17,0,0,1,6.31,0,3,3,0,0,1-3.16,2.81m-2.72,4.38h5.44V47.13h-5.44Z" />
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                            d="M588.14,47.79c-6.23,0-11-5.08-11-13.35s4.88-13.29,11-13.29A10.51,10.51,0,0,1,594.66,23l-1.21,3a6.87,6.87,0,0,0-4-1.22c-4.4,0-6.69,3.81-6.69,9.49s2.63,9.59,6.61,9.59a6.74,6.74,0,0,0,4-1.28L594.7,46c-1.12.94-3.33,1.84-6.56,1.84" />
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                            d="M605.1,47.79A15.9,15.9,0,0,1,597.45,46l1.42-3.47A10.54,10.54,0,0,0,604.4,44c2.77,0,5-1.78,5-3.94,0-6-11.1-3.2-11.1-11.47,0-3.76,3.37-7.42,8.85-7.42a13.49,13.49,0,0,1,7.1,1.83l-1.42,3.14a8.42,8.42,0,0,0-4.63-1.45c-2.8,0-4.53,1.69-4.53,3.62,0,5.64,11.32,3.14,11.32,11.6,0,4-3.85,7.9-9.89,7.9" />
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                    <div class="ons-footer__logo-small">
                      <svg class="ons-icon--logo" xmlns="http://www.w3.org/2000/svg" width="120" height="27"
                        viewBox="0 5 595 116" aria-labelledby="ons-logo-stacked-en-footer-alt" role="img">
                        <title id="ons-logo-stacked-en-footer-alt"> Office for National Statistics </title>
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                            d="M161,51.9c-11.3,0-16.3-9.3-16.3-20.8s5-20.8,16.3-20.8,16.3,9.5,16.3,20.8c-.1,11.5-5.1,20.8-16.3,20.8m0-38.3c-8.3,0-11.3,9.1-11.3,17.4s2.7,17.3,11.3,17.3,11.2-9.1,11.2-17.3S169.3,13.6,161,13.6m30.2,8.9V51.2h-4.5V22.6H182V19.8h4.7V15.2c0-5.7,3.4-9.9,10-9.9a8,8,0,0,1,1.1.1V8.3h-.5c-3.2,0-6,2.1-6,6.4v5.1h6.6v2.8l-6.7-.1Zm18.9,0V51.2h-4.5V22.6h-4.7V19.8h4.7V15.2c0-5.7,3.4-9.9,10-9.9a8,8,0,0,1,1.1.1V8.3h-.5c-3.2,0-6,2.1-6,6.4v5.1h6.6v2.8l-6.7-.1Zm14-8.8a2.82,2.82,0,0,1-2.9-2.8,2.9,2.9,0,0,1,5.8,0,2.76,2.76,0,0,1-2.9,2.8m-2.3,6h4.6V51.2h-4.6Zm24.3,32.2c-7.4,0-13.2-6.4-13.2-16.5,0-10.3,5.8-16.5,13.4-16.5a12.36,12.36,0,0,1,7.7,2.2l-1.2,2.8a8.92,8.92,0,0,0-5.5-1.7c-6.4,0-9.7,5.5-9.7,13,0,7.7,3.7,13.2,9.5,13.2a9.8,9.8,0,0,0,5.6-1.7l1.2,3c-1.3,1.2-4,2.2-7.8,2.2m15.3-14.6c.6,7.4,4.7,11.1,11.1,11.1a18.36,18.36,0,0,0,8.5-1.9l1.3,3.2a22.58,22.58,0,0,1-10.2,2.1c-8.8,0-15.1-5.3-15.1-16.6,0-10.8,5.8-16.4,13.7-16.4s12.9,4.9,12.9,15.4l-22.2,3.1ZM270.5,22c-5.1,0-9.4,4-9.3,12.8l17.9-2.5C279,25,275.5,22,270.5,22m42.2.5V51.2h-4.5V22.6h-4.7V19.8h4.7V15.2c0-5.7,3.4-9.9,10-9.9a8,8,0,0,1,1.1.1V8.3h-.5c-3.2,0-6,2.1-6,6.4v5.1h6.6v2.8Zm23.2,29.4c-9.3,0-13.5-7.2-13.5-16.5s4.2-16.5,13.5-16.5,13.5,7.2,13.5,16.5-4.2,16.5-13.5,16.5m0-29.8c-6.9,0-8.8,7-8.8,13.4s2.1,13.1,8.8,13.1c6.9,0,8.9-6.6,8.9-13.1s-2-13.4-8.9-13.4m33.3.6c-2.9-.8-7.1-.6-9.1.6V51.2h-4.6V21.1c3.3-1.4,6.6-2.2,12.5-2.2h2.4c0,.1-1.2,3.8-1.2,3.8ZM171.3,114.8,153.5,87.3c-1.3-2.1-2.3-4.1-2.3-4.1h-.1s.2,2.3.2,4.8v26.8h-5.8V74.7h6.6L169,100.5a46.13,46.13,0,0,1,2.4,4.1h.1s-.2-2.3-.2-4.7V74.6h5.9v40.1l-5.9.1Zm25,.8c-9.2,0-13.6-3.7-13.6-9.7,0-8.5,8.8-10.7,19.4-11.7V92.4c0-4.3-2.9-5.6-7.2-5.6a22.34,22.34,0,0,0-8.5,1.8l-1.6-3.8a30.2,30.2,0,0,1,11.3-2.3c7,0,12.3,2.9,12.3,10.9v19.9c-2.7,1.4-6.9,2.3-12.1,2.3m5.8-18.2c-7.8.8-13,2.3-13,8.3,0,4.2,3,6.1,7.7,6.1a12.33,12.33,0,0,0,5.3-1.1Zm24.5,18.1c-6.6,0-9.1-4.3-9.1-8.5V87.5h-4.4V83.4h4.4v-7l6.7-1.9v8.9h6.1v4.1h-6.1v19.2c0,2.5,1.4,4.4,4.3,4.4a5.66,5.66,0,0,0,1.8-.3v4.1a11.47,11.47,0,0,1-3.7.6M239,77.9a3.52,3.52,0,1,1,3.9-3.5,3.71,3.71,0,0,1-3.9,3.5m-3.4,5.5h6.8v31.4h-6.8Zm26.9,32.2c-9.6,0-14.4-7.1-14.4-16.5s4.8-16.6,14.4-16.6,14.3,7.2,14.3,16.6-4.7,16.5-14.3,16.5m0-28.7c-5.8,0-7.5,6.1-7.5,12.2s1.8,11.9,7.5,11.9,7.5-5.8,7.5-11.9-1.7-12.2-7.5-12.2m39.3,27.9V92.3c0-4-3.4-5.5-7.3-5.5a16,16,0,0,0-5.4.9v27.1h-6.7v-30a32.8,32.8,0,0,1,12.5-2.3c8.2,0,13.7,2.8,13.7,9.7v22.6Zm25.7.8c-9.2,0-13.6-3.7-13.6-9.7,0-8.5,8.9-10.7,19.4-11.7V92.4c0-4.3-2.9-5.6-7.2-5.6a22.34,22.34,0,0,0-8.5,1.8L316,84.8a30.2,30.2,0,0,1,11.3-2.3c7,0,12.3,2.9,12.3,10.9v19.9c-2.7,1.4-6.9,2.3-12.1,2.3m5.8-18.2c-7.8.8-13,2.3-13,8.3,0,4.2,3,6.1,7.7,6.1a12.33,12.33,0,0,0,5.3-1.1Zm13.2,17.4V69h6.7v45.8Zm38.6.8a23.94,23.94,0,0,1-10.9-2.3l1.9-4.9a17,17,0,0,0,7.7,1.9c4.7,0,8-2.7,8-6.7,0-8.8-16.7-5.4-16.7-17.9,0-6.4,5.2-11.9,13.3-11.9a20.22,20.22,0,0,1,9.7,2.3l-1.7,4.4a14.57,14.57,0,0,0-7-1.9c-4.3,0-7.2,2.6-7.2,6.4,0,8.6,17.1,4.9,17.1,18.2-.1,7.1-6,12.4-14.2,12.4m31.1-.1c-6.6,0-9.1-4.3-9.1-8.5V87.5h-4.4V83.4h4.4v-7l6.7-1.9v8.9h6.1v4.1h-6.1v19.2a4.07,4.07,0,0,0,4.3,4.4,5.66,5.66,0,0,0,1.8-.3v4.1a12.06,12.06,0,0,1-3.7.6m20.9.1c-9.2,0-13.6-3.7-13.6-9.7,0-8.5,8.9-10.7,19.4-11.7V92.4c0-4.3-2.9-5.6-7.2-5.6a22.34,22.34,0,0,0-8.5,1.8l-1.6-3.8a30.2,30.2,0,0,1,11.3-2.3c7,0,12.3,2.9,12.3,10.9v19.9c-2.6,1.4-6.9,2.3-12.1,2.3m5.8-18.2c-7.8.8-13,2.3-13,8.3,0,4.2,3,6.1,7.7,6.1a12.33,12.33,0,0,0,5.3-1.1Zm24.6,18.1c-6.6,0-9.1-4.3-9.1-8.5V87.5H454V83.4h4.4v-7l6.7-1.9v8.9h6.1v4.1h-6.1v19.2a4.07,4.07,0,0,0,4.3,4.4,5.66,5.66,0,0,0,1.8-.3v4.1a12.69,12.69,0,0,1-3.7.6m12.3-37.6a3.52,3.52,0,1,1,3.9-3.5,3.65,3.65,0,0,1-3.9,3.5m-3.4,5.5h6.8v31.4h-6.8Zm21.4,32.2a19.46,19.46,0,0,1-9.5-2.3l1.8-4.3a13.21,13.21,0,0,0,6.9,1.9c3.4,0,6.2-2.2,6.2-4.9,0-7.5-13.8-4-13.8-14.2,0-4.7,4.2-9.2,11-9.2a16.21,16.21,0,0,1,8.8,2.3l-1.8,3.9a10.31,10.31,0,0,0-5.7-1.8c-3.5,0-5.6,2.1-5.6,4.5,0,7,14,3.9,14,14.4,0,4.9-4.7,9.7-12.3,9.7m29.4-.1c-6.6,0-9.1-4.3-9.1-8.5V87.5h-4.4V83.4h4.4v-7l6.7-1.9v8.9h6.1v4.1h-6.1v19.2c0,2.5,1.4,4.4,4.3,4.4a5.66,5.66,0,0,0,1.8-.3v4.1a12.06,12.06,0,0,1-3.7.6m12.3-37.6a3.52,3.52,0,1,1,3.9-3.5c.1,2-1.7,3.5-3.9,3.5m-3.3,5.5H543v31.4h-6.8Zm26.2,32.2c-7.7,0-13.6-6.3-13.6-16.6s6.1-16.5,13.7-16.5c3.9,0,6.6,1.1,8,2.3L569,88.6a8.61,8.61,0,0,0-4.9-1.5c-5.5,0-8.3,4.7-8.3,11.8s3.3,11.9,8.2,11.9a8.39,8.39,0,0,0,4.9-1.6l1.7,4.1c-1.5,1.2-4.2,2.3-8.2,2.3m20.6,0a19.46,19.46,0,0,1-9.5-2.3l1.8-4.3a13.21,13.21,0,0,0,6.9,1.9c3.4,0,6.2-2.2,6.2-4.9,0-7.5-13.8-4-13.8-14.2,0-4.7,4.2-9.2,11-9.2a16.85,16.85,0,0,1,8.9,2.3l-1.8,3.9A10.31,10.31,0,0,0,587,87c-3.5,0-5.6,2.1-5.6,4.5,0,7,14,3.9,14,14.4-.1,4.9-4.9,9.7-12.4,9.7" />
                        </g>
                      </svg>
                    </div>
                  </a>
                </div>
              </div>
            </div>
          </div>
        </div>
      </footer>
    </div>
    <!-- prettier-ignore-start -->
    <script>
      (function() {
        var s = ['https://cdn.ons.gov.uk/sdc/design-system/72.7.0/scripts/main.js'],
          c = document.createElement('script');
        if (!('noModule' in c)) {
          for (var i = 0; i < s.length; i++) {
            s[i] = s[i].replace('.js', '.es5.js');
          }
        }
        for (var i = 0; i < s.length; i++) {
          var e = document.createElement('script');
          e.src = s[i];
          document.body.appendChild(e);
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    <!-- prettier-ignore-end -->
    <div class="embeddable"></div>
    <style>
      body {
        height: auto;
      }
    </style>
    <script src="/js/main.js?t=1748424230715"></script>
  </body>

</html>

Access to the service is denied after authentication

Use this error message when the user has been successfully authenticated into the service but then an error occurs. This could be because:

session data is needed, if a user is trying to directly access a certain page in a service
a survey has already been submitted and a user is trying to use the code again
the token is invalid
the system is guarding against cross-site request forgery

The content of this message will depend on your service. Usually, the user just needs to enter an access code or sign in again:

Sorry, there is a problem

To access this page you need to re-enter your access code.

Sorry, there is a problem

To access this page you need to sign in again.

Session timed out errors

If you need to store the user's information in a browser session with an expiry time, use this error message when the session expires.

The session timed out error could be needed because a user has been inactive, or because they have followed a link to the middle of a process where the required session data is missing.

Example: Session timed out error contents

Nunjucksfor Example: Session timed out error
HTMLfor Example: Session timed out error

Nunjucks

{% extends "layout/_template.njk" %}
{% from "components/list/_macro.njk" import onsList %}
{%
    set pageConfig = {
        "header": {
            "title": "Service name"
        },
        "footer": {
        }
    }
%}

{% block main %}
    <h1>Sorry, you need to sign in again</h1>

    <p>This is because you have either:</p>

    {{
        onsList({
            "itemsList": [
                {
                    "text": 'been inactive for 45 minutes and your session has timed out to protect your information'
                },
                {
                    "text": 'followed a link to a page you are not signed in to'
                },
                {
                    "text": 'followed a link to a survey that has already been submitted'
                }
            ]
        })
    }}

    <p>To access your account, you will need to <a href="#0">sign back in</a>.</p>
{% endblock %}

HTML

<!doctype html>
<html lang="en">

  <head>
    <meta charset="utf-8" />
    <meta http-equiv="X-UA-Compatible" content="IE=edge" />
    <meta name="viewport" content="width=device-width, initial-scale=1" />
    <title>Example: Session timed out error</title>
    <link rel="stylesheet" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/css/main.css" />
    <link rel="stylesheet" media="print" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/css/print.css" />
    <meta name="theme-color" content="#206095" />
    <!-- Open Graph -->
    <meta property="og:type" content="website" />
    <meta property="og:url" content="" />
    <meta property="og:title" content="" />
    <meta property="og:image" content="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/opengraph.png" />
    <meta property="og:image:type" content="image/png" />
    <meta property="og:image:width" content="1200" />
    <meta property="og:image:height" content="630" />
    <meta property="og:description" content="" />
    <meta property="og:site_name" content="Service name" />
    <meta property="og:locale" content="en" />
    <!-- Favicons -->
    <link rel="icon" type="image/x-icon" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/favicon.ico" />
    <link rel="icon" type="image/png" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/favicon-32x32.png"
      sizes="32x32" />
    <link rel="icon" type="image/png" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/favicon-16x16.png"
      sizes="16x16" />
    <link rel="mask-icon" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/safari-pinned-tab.svg"
      color="#000000" />
    <link rel="apple-touch-icon" type="image/png"
      href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/apple-touch-icon.png" sizes="180x180" />
    <link rel="manifest" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/manifest.json" />
  </head>

  <body>
    <!-- prettier-ignore-start -->
    <script>
      document.body.className = ((document.body.className) ? document.body.className + ' ons-js-enabled' :
        'ons-js-enabled');
    </script>
    <!-- prettier-ignore-end -->
    <div class="ons-page">
      <div class="ons-page__content">
        <a class="ons-skip-to-content" href="#main-content">Skip to main content</a>
        <header class="ons-header" role="banner">
          <div class="ons-browser-banner">
            <div class="ons-container">
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                            d="M470.41,47.69c-5.31,0-7.34-3.43-7.34-6.86V25.09h-3.54V21.81h3.54V16.12l5.4-1.5v7.19h4.92v3.28h-4.92V40.55a3.27,3.27,0,0,0,3,3.52h.48a5.12,5.12,0,0,0,1.46-.23v3.33a7.69,7.69,0,0,1-3,.52" />
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                            d="M487.27,47.79c-7.44,0-10.93-3-10.93-7.81,0-6.8,7.13-8.64,15.6-9.39V29.13c0-3.47-2.38-4.51-5.84-4.51a18,18,0,0,0-6.87,1.46L478,23a23.94,23.94,0,0,1,9.11-1.83c5.62,0,9.94,2.3,9.94,8.78V46a22.71,22.71,0,0,1-9.76,1.83M492,33.16c-6.27.67-10.46,1.84-10.46,6.73,0,3.42,2.42,4.88,6.22,4.88a10,10,0,0,0,4.24-.84Z" />
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                            d="M511.73,47.69c-5.32,0-7.35-3.43-7.35-6.86V25.09h-3.54V21.81h3.54V16.12l5.4-1.5v7.19h4.92v3.28h-4.92V40.55a3.26,3.26,0,0,0,3,3.52h.5a5.5,5.5,0,0,0,1.46-.23v3.33a7.69,7.69,0,0,1-3,.52" />
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                            d="M521.66,17.43a3,3,0,0,1-3.15-2.81,3.17,3.17,0,0,1,6.31,0,3,3,0,0,1-3.16,2.81m-2.72,4.38h5.45V47.13h-5.45Z" />
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                            d="M536.19,47.79A15.9,15.9,0,0,1,528.54,46L530,42.48a10.53,10.53,0,0,0,5.52,1.5c2.77,0,5-1.78,5-3.94,0-6-11.1-3.2-11.1-11.47,0-3.76,3.37-7.42,8.86-7.42A13.56,13.56,0,0,1,545.34,23l-1.42,3.14a8.47,8.47,0,0,0-4.62-1.45c-2.81,0-4.54,1.69-4.54,3.62,0,5.64,11.32,3.14,11.32,11.6,0,4-3.85,7.9-9.89,7.9" />
                          <path
                            d="M559.83,47.69c-5.31,0-7.35-3.43-7.35-6.86V25.09h-3.54V21.81h3.54V16.12l5.4-1.5v7.19h4.93v3.28h-4.93V40.55a3.27,3.27,0,0,0,3,3.52h.48a5.64,5.64,0,0,0,1.47-.23v3.33a7.72,7.72,0,0,1-3,.52" />
                          <path
                            d="M569.77,17.43a3,3,0,0,1-3.15-2.81,3.17,3.17,0,0,1,6.31,0,3,3,0,0,1-3.16,2.81m-2.72,4.38h5.44V47.13h-5.44Z" />
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                            d="M588.14,47.79c-6.23,0-11-5.08-11-13.35s4.88-13.29,11-13.29A10.51,10.51,0,0,1,594.66,23l-1.21,3a6.87,6.87,0,0,0-4-1.22c-4.4,0-6.69,3.81-6.69,9.49s2.63,9.59,6.61,9.59a6.74,6.74,0,0,0,4-1.28L594.7,46c-1.12.94-3.33,1.84-6.56,1.84" />
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                            d="M605.1,47.79A15.9,15.9,0,0,1,597.45,46l1.42-3.47A10.54,10.54,0,0,0,604.4,44c2.77,0,5-1.78,5-3.94,0-6-11.1-3.2-11.1-11.47,0-3.76,3.37-7.42,8.85-7.42a13.49,13.49,0,0,1,7.1,1.83l-1.42,3.14a8.42,8.42,0,0,0-4.63-1.45c-2.8,0-4.53,1.69-4.53,3.62,0,5.64,11.32,3.14,11.32,11.6,0,4-3.85,7.9-9.89,7.9" />
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                    <div class="ons-footer__logo-small">
                      <svg class="ons-icon--logo" xmlns="http://www.w3.org/2000/svg" width="120" height="27"
                        viewBox="0 5 595 116" aria-labelledby="ons-logo-stacked-en-footer-alt" role="img">
                        <title id="ons-logo-stacked-en-footer-alt"> Office for National Statistics </title>
                        <g class="ons-icon--logo__group ons-icon--logo__group--secondary" fill="#a8bd3a">
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                            d="M0,70.5c1.8-3.7,3.6-7.2,5.6-10.7A127.94,127.94,0,0,1,0,42.6V70.5M10.9,0S0,0,0,13.5v7.2A128.06,128.06,0,0,0,7.9,56.2a114.75,114.75,0,0,1,22.3-26C47.8,15.1,71.5,4.7,103.7.1Z" />
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                            d="M161,51.9c-11.3,0-16.3-9.3-16.3-20.8s5-20.8,16.3-20.8,16.3,9.5,16.3,20.8c-.1,11.5-5.1,20.8-16.3,20.8m0-38.3c-8.3,0-11.3,9.1-11.3,17.4s2.7,17.3,11.3,17.3,11.2-9.1,11.2-17.3S169.3,13.6,161,13.6m30.2,8.9V51.2h-4.5V22.6H182V19.8h4.7V15.2c0-5.7,3.4-9.9,10-9.9a8,8,0,0,1,1.1.1V8.3h-.5c-3.2,0-6,2.1-6,6.4v5.1h6.6v2.8l-6.7-.1Zm18.9,0V51.2h-4.5V22.6h-4.7V19.8h4.7V15.2c0-5.7,3.4-9.9,10-9.9a8,8,0,0,1,1.1.1V8.3h-.5c-3.2,0-6,2.1-6,6.4v5.1h6.6v2.8l-6.7-.1Zm14-8.8a2.82,2.82,0,0,1-2.9-2.8,2.9,2.9,0,0,1,5.8,0,2.76,2.76,0,0,1-2.9,2.8m-2.3,6h4.6V51.2h-4.6Zm24.3,32.2c-7.4,0-13.2-6.4-13.2-16.5,0-10.3,5.8-16.5,13.4-16.5a12.36,12.36,0,0,1,7.7,2.2l-1.2,2.8a8.92,8.92,0,0,0-5.5-1.7c-6.4,0-9.7,5.5-9.7,13,0,7.7,3.7,13.2,9.5,13.2a9.8,9.8,0,0,0,5.6-1.7l1.2,3c-1.3,1.2-4,2.2-7.8,2.2m15.3-14.6c.6,7.4,4.7,11.1,11.1,11.1a18.36,18.36,0,0,0,8.5-1.9l1.3,3.2a22.58,22.58,0,0,1-10.2,2.1c-8.8,0-15.1-5.3-15.1-16.6,0-10.8,5.8-16.4,13.7-16.4s12.9,4.9,12.9,15.4l-22.2,3.1ZM270.5,22c-5.1,0-9.4,4-9.3,12.8l17.9-2.5C279,25,275.5,22,270.5,22m42.2.5V51.2h-4.5V22.6h-4.7V19.8h4.7V15.2c0-5.7,3.4-9.9,10-9.9a8,8,0,0,1,1.1.1V8.3h-.5c-3.2,0-6,2.1-6,6.4v5.1h6.6v2.8Zm23.2,29.4c-9.3,0-13.5-7.2-13.5-16.5s4.2-16.5,13.5-16.5,13.5,7.2,13.5,16.5-4.2,16.5-13.5,16.5m0-29.8c-6.9,0-8.8,7-8.8,13.4s2.1,13.1,8.8,13.1c6.9,0,8.9-6.6,8.9-13.1s-2-13.4-8.9-13.4m33.3.6c-2.9-.8-7.1-.6-9.1.6V51.2h-4.6V21.1c3.3-1.4,6.6-2.2,12.5-2.2h2.4c0,.1-1.2,3.8-1.2,3.8ZM171.3,114.8,153.5,87.3c-1.3-2.1-2.3-4.1-2.3-4.1h-.1s.2,2.3.2,4.8v26.8h-5.8V74.7h6.6L169,100.5a46.13,46.13,0,0,1,2.4,4.1h.1s-.2-2.3-.2-4.7V74.6h5.9v40.1l-5.9.1Zm25,.8c-9.2,0-13.6-3.7-13.6-9.7,0-8.5,8.8-10.7,19.4-11.7V92.4c0-4.3-2.9-5.6-7.2-5.6a22.34,22.34,0,0,0-8.5,1.8l-1.6-3.8a30.2,30.2,0,0,1,11.3-2.3c7,0,12.3,2.9,12.3,10.9v19.9c-2.7,1.4-6.9,2.3-12.1,2.3m5.8-18.2c-7.8.8-13,2.3-13,8.3,0,4.2,3,6.1,7.7,6.1a12.33,12.33,0,0,0,5.3-1.1Zm24.5,18.1c-6.6,0-9.1-4.3-9.1-8.5V87.5h-4.4V83.4h4.4v-7l6.7-1.9v8.9h6.1v4.1h-6.1v19.2c0,2.5,1.4,4.4,4.3,4.4a5.66,5.66,0,0,0,1.8-.3v4.1a11.47,11.47,0,0,1-3.7.6M239,77.9a3.52,3.52,0,1,1,3.9-3.5,3.71,3.71,0,0,1-3.9,3.5m-3.4,5.5h6.8v31.4h-6.8Zm26.9,32.2c-9.6,0-14.4-7.1-14.4-16.5s4.8-16.6,14.4-16.6,14.3,7.2,14.3,16.6-4.7,16.5-14.3,16.5m0-28.7c-5.8,0-7.5,6.1-7.5,12.2s1.8,11.9,7.5,11.9,7.5-5.8,7.5-11.9-1.7-12.2-7.5-12.2m39.3,27.9V92.3c0-4-3.4-5.5-7.3-5.5a16,16,0,0,0-5.4.9v27.1h-6.7v-30a32.8,32.8,0,0,1,12.5-2.3c8.2,0,13.7,2.8,13.7,9.7v22.6Zm25.7.8c-9.2,0-13.6-3.7-13.6-9.7,0-8.5,8.9-10.7,19.4-11.7V92.4c0-4.3-2.9-5.6-7.2-5.6a22.34,22.34,0,0,0-8.5,1.8L316,84.8a30.2,30.2,0,0,1,11.3-2.3c7,0,12.3,2.9,12.3,10.9v19.9c-2.7,1.4-6.9,2.3-12.1,2.3m5.8-18.2c-7.8.8-13,2.3-13,8.3,0,4.2,3,6.1,7.7,6.1a12.33,12.33,0,0,0,5.3-1.1Zm13.2,17.4V69h6.7v45.8Zm38.6.8a23.94,23.94,0,0,1-10.9-2.3l1.9-4.9a17,17,0,0,0,7.7,1.9c4.7,0,8-2.7,8-6.7,0-8.8-16.7-5.4-16.7-17.9,0-6.4,5.2-11.9,13.3-11.9a20.22,20.22,0,0,1,9.7,2.3l-1.7,4.4a14.57,14.57,0,0,0-7-1.9c-4.3,0-7.2,2.6-7.2,6.4,0,8.6,17.1,4.9,17.1,18.2-.1,7.1-6,12.4-14.2,12.4m31.1-.1c-6.6,0-9.1-4.3-9.1-8.5V87.5h-4.4V83.4h4.4v-7l6.7-1.9v8.9h6.1v4.1h-6.1v19.2a4.07,4.07,0,0,0,4.3,4.4,5.66,5.66,0,0,0,1.8-.3v4.1a12.06,12.06,0,0,1-3.7.6m20.9.1c-9.2,0-13.6-3.7-13.6-9.7,0-8.5,8.9-10.7,19.4-11.7V92.4c0-4.3-2.9-5.6-7.2-5.6a22.34,22.34,0,0,0-8.5,1.8l-1.6-3.8a30.2,30.2,0,0,1,11.3-2.3c7,0,12.3,2.9,12.3,10.9v19.9c-2.6,1.4-6.9,2.3-12.1,2.3m5.8-18.2c-7.8.8-13,2.3-13,8.3,0,4.2,3,6.1,7.7,6.1a12.33,12.33,0,0,0,5.3-1.1Zm24.6,18.1c-6.6,0-9.1-4.3-9.1-8.5V87.5H454V83.4h4.4v-7l6.7-1.9v8.9h6.1v4.1h-6.1v19.2a4.07,4.07,0,0,0,4.3,4.4,5.66,5.66,0,0,0,1.8-.3v4.1a12.69,12.69,0,0,1-3.7.6m12.3-37.6a3.52,3.52,0,1,1,3.9-3.5,3.65,3.65,0,0,1-3.9,3.5m-3.4,5.5h6.8v31.4h-6.8Zm21.4,32.2a19.46,19.46,0,0,1-9.5-2.3l1.8-4.3a13.21,13.21,0,0,0,6.9,1.9c3.4,0,6.2-2.2,6.2-4.9,0-7.5-13.8-4-13.8-14.2,0-4.7,4.2-9.2,11-9.2a16.21,16.21,0,0,1,8.8,2.3l-1.8,3.9a10.31,10.31,0,0,0-5.7-1.8c-3.5,0-5.6,2.1-5.6,4.5,0,7,14,3.9,14,14.4,0,4.9-4.7,9.7-12.3,9.7m29.4-.1c-6.6,0-9.1-4.3-9.1-8.5V87.5h-4.4V83.4h4.4v-7l6.7-1.9v8.9h6.1v4.1h-6.1v19.2c0,2.5,1.4,4.4,4.3,4.4a5.66,5.66,0,0,0,1.8-.3v4.1a12.06,12.06,0,0,1-3.7.6m12.3-37.6a3.52,3.52,0,1,1,3.9-3.5c.1,2-1.7,3.5-3.9,3.5m-3.3,5.5H543v31.4h-6.8Zm26.2,32.2c-7.7,0-13.6-6.3-13.6-16.6s6.1-16.5,13.7-16.5c3.9,0,6.6,1.1,8,2.3L569,88.6a8.61,8.61,0,0,0-4.9-1.5c-5.5,0-8.3,4.7-8.3,11.8s3.3,11.9,8.2,11.9a8.39,8.39,0,0,0,4.9-1.6l1.7,4.1c-1.5,1.2-4.2,2.3-8.2,2.3m20.6,0a19.46,19.46,0,0,1-9.5-2.3l1.8-4.3a13.21,13.21,0,0,0,6.9,1.9c3.4,0,6.2-2.2,6.2-4.9,0-7.5-13.8-4-13.8-14.2,0-4.7,4.2-9.2,11-9.2a16.85,16.85,0,0,1,8.9,2.3l-1.8,3.9A10.31,10.31,0,0,0,587,87c-3.5,0-5.6,2.1-5.6,4.5,0,7,14,3.9,14,14.4-.1,4.9-4.9,9.7-12.4,9.7" />
                        </g>
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                    </div>
                  </a>
                </div>
              </div>
            </div>
          </div>
        </div>
      </footer>
    </div>
    <!-- prettier-ignore-start -->
    <script>
      (function() {
        var s = ['https://cdn.ons.gov.uk/sdc/design-system/72.7.0/scripts/main.js'],
          c = document.createElement('script');
        if (!('noModule' in c)) {
          for (var i = 0; i < s.length; i++) {
            s[i] = s[i].replace('.js', '.es5.js');
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        for (var i = 0; i < s.length; i++) {
          var e = document.createElement('script');
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    <div class="embeddable"></div>
    <style>
      body {
        height: auto;
      }
    </style>
    <script src="/js/main.js?t=1748424230715"></script>
  </body>

</html>

The page should:

explain what the user needs to do in the heading. For example, “Sorry, you need to sign in again”
give information about why the session timed out
inform the user their progress has been saved if this is relevant
have a link for the user to sign in again

Session timed out error when user is not signed in

A user may not be signed in but still need to be timed out. For example, if they are carrying out a transaction or request and we need to collect information from them such as an address.

Because they are not signed in, the heading and call to action will need to change.

For example:

“Sorry, you need to start again

To request a new access code, you need to start again (opens in a new tab) ”.

Open this example in a new tab(Example: Session timed out error when user is not signed in)

Example: Session timed out error when user is not signed in contents

Nunjucksfor Example: Session timed out error when user is not signed in
HTMLfor Example: Session timed out error when user is not signed in

Nunjucks

{% extends "layout/_template.njk" %}
{% from "components/list/_macro.njk" import onsList %}
{%
    set pageConfig = {
        "header": {
            "title": "Service name"
        },
        "footer": {
        }
    }
%}

{% block main %}
    <h1>Sorry, you need to start again</h1>

    <p>This is because you have either:</p>

    {{
        onsList({
            "itemsList": [
                {
                    "text": 'been inactive for 45 minutes and your session has timed out to protect your information'
                },
                {
                    "text": 'followed a link to the middle of a request for a new access code'
                }
            ]
        })
    }}

    <p>To request a new access code, you need to <a href="#0">start again</a>.</p>
{% endblock %}

HTML

<!doctype html>
<html lang="en">

  <head>
    <meta charset="utf-8" />
    <meta http-equiv="X-UA-Compatible" content="IE=edge" />
    <meta name="viewport" content="width=device-width, initial-scale=1" />
    <title>Example: Session timed out error when user is not signed in</title>
    <link rel="stylesheet" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/css/main.css" />
    <link rel="stylesheet" media="print" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/css/print.css" />
    <meta name="theme-color" content="#206095" />
    <!-- Open Graph -->
    <meta property="og:type" content="website" />
    <meta property="og:url" content="" />
    <meta property="og:title" content="" />
    <meta property="og:image" content="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/opengraph.png" />
    <meta property="og:image:type" content="image/png" />
    <meta property="og:image:width" content="1200" />
    <meta property="og:image:height" content="630" />
    <meta property="og:description" content="" />
    <meta property="og:site_name" content="Service name" />
    <meta property="og:locale" content="en" />
    <!-- Favicons -->
    <link rel="icon" type="image/x-icon" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/favicon.ico" />
    <link rel="icon" type="image/png" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/favicon-32x32.png"
      sizes="32x32" />
    <link rel="icon" type="image/png" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/favicon-16x16.png"
      sizes="16x16" />
    <link rel="mask-icon" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/safari-pinned-tab.svg"
      color="#000000" />
    <link rel="apple-touch-icon" type="image/png"
      href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/apple-touch-icon.png" sizes="180x180" />
    <link rel="manifest" href="https://cdn.ons.gov.uk/sdc/design-system/72.7.0/favicons/manifest.json" />
  </head>

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Service unavailable errors

Unexpected error

Use this error page when there is any kind of unexpected problem with the service.

Only display this page for a short period of time.

All errors should be logged and fixed as soon as possible. If the errors cannot be fixed quickly, then disable the service and display a maintenance notice.

Example: Service unavailable error contents

Nunjucksfor Example: Service unavailable error
HTMLfor Example: Service unavailable error

Nunjucks

{% extends "layout/_template.njk" %}
{%
    set pageConfig = {
        "header": {
            "title": "Service name"
        },
        "footer": {
        }
    }
%}
{% block main %}
    <h1>Sorry, there is a problem with the service</h1>
    <p>Try again later.</p>
    <p>If you have started a survey, your answers have been saved.</p>
    <p>If you need to speak to someone about your survey, <a href="#0">contact us</a>.</p>
{% endblock %}

HTML

<!doctype html>
<html lang="en">

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    <title>Example: Service unavailable error</title>
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Maintenance notice

Use a maintenance notice page when the service needs to be disabled to fix problems or deploy upgrades.

This error page should include the date and time the service will be available if this is known. Keep the date and time updated so that the user is informed.

Example: Maintenance notice contents

Nunjucksfor Example: Maintenance notice
HTMLfor Example: Maintenance notice

Nunjucks

{% extends "layout/_template.njk" %}
{%
    set pageConfig = {
        "header": {
            "title": "Service name"
        },
        "footer": {
        }
    }
%}
{% block main %}
    <h1>This service is temporarily unavailable</h1>
    <p>We are undergoing planned maintenance.</p>
    <p>You will be able to use this service again from:<br /><strong>9am on Monday 19 November 2019</strong></p>
    <p>If you need to speak to someone about your survey, <a href="#0">contact us</a>.</p>
{% endblock %}

HTML

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<html lang="en">

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Browser incompatibility error

Use this error page if you need to tell a user that their web browser is not compatible. For example, it does not support the version of HTTP needed for the service.

Open this example in a new tab(Example: Browser incompatibility error)

Example: Browser incompatibility error contents

Nunjucksfor Example: Browser incompatibility error
HTMLfor Example: Browser incompatibility error

Nunjucks

{% extends "layout/_template.njk" %}
{%
    set pageConfig = {
        "header": {
            "title": "Service name"
        },
        "footer": {
        }
    }
%}
{% block main %}
    <h1>There is a problem with your browser</h1>
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    <p>If the problem still occurs, try using a different browser or device.</p>
    <p>If you need help, <a href="#0">contact us</a>.</p>
{% endblock %}

HTML

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<html lang="en">

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