Help users to Create an account

Overview

Help users to create an account when they need to access your service or are invited to take part in a survey.  

This user journey is made up of a sequence of patterns, based on whether the user needs to enter an enrolment code or not. 

When to use this pattern

Use this pattern when a user needs an account to: 

• respond to a survey
• regularly access or update their data in your service 

When not to use this pattern

Do not create user accounts if you can provide a usable service without them. 

How to use this pattern

This journey uses the following components: 

• radios
• details
• panel - information
• panel - success
• input 

Variants

If a user has a survey access code

1. Use the access codes pattern to ask for the user’s access code, or enrolment code, before requesting contact details.
2. Display a details component on the page with further information on what the user should do if they have lost or not received their code.
3. Ask the user to confirm if their stored details are correct or update them if not.
4. Ask for a user’s first, middle (optional) and last names using the names pattern.
5. Ask for user’s email address using the email address pattern.
6. Ask for a user’s phone number using the phone number pattern.
7. Use the passwords pattern to help a user to create a password.
8. Send the user an account verification email through GovNotify to prompt them to finish setting up their account.
9. Display either a success panel to confirm that their account has been activated, or a session timed out error page if their activation link expired before they could activate it. 

If a survey access code is not required

If there is no access code, design the journey to begin the process from step 4. 

Help improve this page

Let us know how we could improve this page, or share your user research findings. Discuss this page on GitHub (opens in a new tab)