Pages Confirmation page
Overview
Use confirmation pages at the end of a survey to thank the users for taking part and to confirm their response has been submitted.
Include a call to action and link to the feedback form (opens in a new tab) to allow users to give feedback on the service after completing the survey.
Example: Conformation page contents
Nunjucks
{% extends "layout/_template.njk" %}
{% from "components/panel/_macro.njk" import onsPanel %}
{% from "components/feedback/_macro.njk" import onsFeedback %}
{%
set pageConfig = {
"header": {
"title": "Online Household Study"
},
"footer": {
"rows": [
{
"itemsList": [
{
"text": "Accessibility",
"url": "#0"
},
{
"text": "Privacy",
"url": "#0"
}
]
}
]
}
}
%}
{% block main %}
<div class="ons-page__body">
{%
call onsPanel({
"variant": 'success',
"id": 'success-id',
"iconType": 'check',
"iconSize": "l"
})
%}
<h2>Thank you for completing the Online Household Study</h2>
<p>Your answers have been submitted</p>
{% endcall %}
{%
call onsPanel({
"variant": 'bare',
"iconType": 'lock'
})
%}
<p>Your personal information is protected by law and will be kept confidential</p>
{% endcall %}
<div class="ons-grid ons-u-mt-xl">
<div class="ons-grid__col ons-col-8@m">
{{
onsFeedback({
"heading": "What do you think about this service?",
"headingClasses": 'test',
"content": "Your comments will help us make improvements",
"linkUrl": "#0",
"linkText": "Give feedback"
})
}}
</div>
</div>
</div>
{% endblock %}
HTML
<!doctype html>
<html lang="en">
<head>
<meta charset="utf-8" />
<meta http-equiv="X-UA-Compatible" content="IE=edge" />
<meta name="viewport" content="width=device-width, initial-scale=1" />
<title>Example: Conformation page</title>
<link rel="stylesheet" href="https://cdn.ons.gov.uk/sdc/design-system/72.1.2/css/main.css" />
<link rel="stylesheet" media="print" href="https://cdn.ons.gov.uk/sdc/design-system/72.1.2/css/print.css" />
<meta name="theme-color" content="#206095" />
<!-- Open Graph -->
<meta property="og:type" content="website" />
<meta property="og:url" content="" />
<meta property="og:title" content="" />
<meta property="og:image" content="https://cdn.ons.gov.uk/sdc/design-system/72.1.2/favicons/opengraph.png" />
<meta property="og:image:type" content="image/png" />
<meta property="og:image:width" content="1200" />
<meta property="og:image:height" content="630" />
<meta property="og:description" content="" />
<meta property="og:site_name" content="Online Household Study" />
<meta property="og:locale" content="en" />
<!-- Favicons -->
<link rel="icon" type="image/x-icon" href="https://cdn.ons.gov.uk/sdc/design-system/72.1.2/favicons/favicon.ico" />
<link rel="icon" type="image/png" href="https://cdn.ons.gov.uk/sdc/design-system/72.1.2/favicons/favicon-32x32.png"
sizes="32x32" />
<link rel="icon" type="image/png" href="https://cdn.ons.gov.uk/sdc/design-system/72.1.2/favicons/favicon-16x16.png"
sizes="16x16" />
<link rel="mask-icon" href="https://cdn.ons.gov.uk/sdc/design-system/72.1.2/favicons/safari-pinned-tab.svg"
color="#000000" />
<link rel="apple-touch-icon" type="image/png"
href="https://cdn.ons.gov.uk/sdc/design-system/72.1.2/favicons/apple-touch-icon.png" sizes="180x180" />
<link rel="manifest" href="https://cdn.ons.gov.uk/sdc/design-system/72.1.2/favicons/manifest.json" />
</head>
<body>
<!-- prettier-ignore-start -->
<script>
document.body.className = ((document.body.className) ? document.body.className + ' ons-js-enabled' :
'ons-js-enabled');
</script>
<!-- prettier-ignore-end -->
<div class="ons-page">
<div class="ons-page__content">
<a class="ons-skip-to-content" href="#main-content">Skip to main content</a>
<header class="ons-header" role="banner">
<div class="ons-browser-banner">
<div class="ons-container">
<p class="ons-browser-banner__content">
<span class="ons-browser-banner__lead">This website no longer supports your browser.</span><span
class="ons-browser-banner__cta"> You can <a class="ons-browser-banner__link"
href="https://www.ons.gov.uk/help/browsers">upgrade your browser to the latest version</a>.</span>
</p>
</div>
</div>
<div class="ons-header__top">
<div class="ons-container">
<div
class="ons-header__grid-top ons-grid ons-grid-flex ons-grid-flex--between ons-grid-flex--vertical-center ons-grid-flex--no-wrap ons-grid--gutterless">
<div class="ons-grid__col ons-col-auto">
<div class="ons-header__org-logo ons-header__org-logo--large">
<svg class="ons-icon--logo" xmlns="http://www.w3.org/2000/svg" width="208" height="20"
viewBox="33 2 552 60" aria-labelledby="ons-logo-en-alt" role="img">
<title id="ons-logo-en-alt"> Office for National Statistics homepage </title>
<g class="ons-icon--logo__group ons-icon--logo__group--secondary" fill="#a8bd3a">
<path
d="M0,34.6c.8-1.69,1.39-3,2.32-4.6A38.28,38.28,0,0,1,0,23.4V34.6M5,3S0,3,0,9.25v1A62.12,62.12,0,0,0,4.2,27a43.77,43.77,0,0,1,9.42-10.79C21.69,9.21,31.16,5.13,45.9,3Z" />
</g>
<g class="ons-icon--logo__group ons-icon--logo__group--primary" fill="#003c57">
<path
d="M53.06,6.42C36.2,8,24.68,12.92,16.43,20.07A41.46,41.46,0,0,0,6.4,32.2C12.87,44.93,28.88,57,46.6,57H47s6.32.21,6.32-6.91V6.36a1.22,1.22,0,0,1-.26.06M9.72,42.67a44.25,44.25,0,0,1-5-7.42A80.59,80.59,0,0,0,0,46.38V56.91L31.06,57c-9.83-3-15.74-7.64-21.34-14.3" />
</g>
<g class="ons-icon--logo__group ons-icon--logo__group--text" fill="#003c57">
<path
d="M82,47.49c-9.07,0-13.13-7.51-13.13-16.77S72.91,14,82,14s13.1,7.61,13.1,16.77S91.1,47.54,82,47.54m0-30.91c-6.69,0-9.07,7.33-9.07,14.05s2.16,13.9,9.07,13.9,9-7.28,9-13.9-2.34-14-9-14" />
<path
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<path
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<path
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points="418.52 47.13 418.52 34.91 418.52 10.25 423.92 10.25 423.92 22.76 423.92 47.13 418.52 47.13" />
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</g>
</svg>
</div>
<div class="ons-header__org-logo ons-header__org-logo--small">
<svg class="ons-icon--logo" xmlns="http://www.w3.org/2000/svg" width="120" height="27"
viewBox="0 5 595 116" aria-labelledby="ons-logo-stacked-en-alt" role="img">
<title id="ons-logo-stacked-en-alt"> Office for National Statistics logo </title>
<g class="ons-icon--logo__group ons-icon--logo__group--secondary" fill="#a8bd3a">
<path
d="M0,70.5c1.8-3.7,3.6-7.2,5.6-10.7A127.94,127.94,0,0,1,0,42.6V70.5M10.9,0S0,0,0,13.5v7.2A128.06,128.06,0,0,0,7.9,56.2a114.75,114.75,0,0,1,22.3-26C47.8,15.1,71.5,4.7,103.7.1Z" />
</g>
<g class="ons-icon--logo__group ons-icon--logo__group--primary" fill="#003c57">
<path
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</g>
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</html>When to use this pattern
Use this pattern when you need to:
- thank users for responding to a survey
- confirm a user’s response has been successfully submitted
When not to use this pattern
Do not use this pattern to tell the user:
- there is a problem with the service or submitting their response
- they do not have permission to do something
- further information or guidance for the survey
Instead, use error and status pages (opens in a new tab) or guide pages (opens in a new tab) .
How to use this pattern
The content within the confirmation page may vary depending on the survey it is used for.
All confirmation pages should include:
- a success panel (opens in a new tab) that lets the user know their response to the survey has been submitted, this may also include further details like a date and reference number
- a call to action and link for users to give feedback (opens in a new tab) after completing the survey
It may also include:
- an option for users to enter their email address (opens in a new tab) and receive a confirmation email confirming that they have completed the survey
- a link to a guide page (opens in a new tab) containing more information about the survey and the data being collected
- a link allowing the user to save or print their answers, which contains a warning panel (opens in a new tab) with a session expiry timeout to explain that access to their answers has a time limit
- information about why the user’s response is important
- a link “Back to surveys” so the user can return to the business survey they were completing, or a call to action for the user to continue their current journey
It should not:
- use exclamation marks or informal language like “Thanks!”
- time the user out of the page or service
Help improve this page
Let us know how we could improve this page, or share your user research findings. Discuss the "Confirmation page" pattern on GitHub (opens in a new tab)