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BETA

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Pages Confirmation page

Overview

Use confirmation pages at the end of a survey to thank the users for taking part and to confirm their response has been submitted.

Include a call to action and link to the feedback form (opens in a new tab)  to allow users to give feedback on the service after completing the survey.

Example: Conformation page contents

Nunjucks

{% extends "layout/_template.njk" %}
{% from "components/radios/_macro.njk" import onsRadios %}
{% from "components/textarea/_macro.njk" import onsTextarea %}
{% from "components/button/_macro.njk" import onsButton %}
{% from "components/panel/_macro.njk" import onsPanel %}
{%
    set pageConfig = {
        "header": {
            "title": "Online Household Study"
        },
        "footer": {
            "rows": [
                {
                    "itemsList": [
                        {
                            "text": "Accessibility",
                            "url": "#0"
                        },
                        {
                            "text": "Privacy",
                            "url": "#0"
                        }
                    ]
                }
            ]
        }
    }
%}

{% block main %}
    <div class="ons-page__body">
        {%
            call onsPanel({
                "variant": 'success',
                "id": "survey-success",
                "iconType": 'check',
                "iconSize": "xl",
                "classes": "ons-u-mb-m"
            })
        %}
            <h1>Thank you for completing the survey</h1>
            <p>Your answers have been submitted</p>
        {% endcall %}

        {%
            call onsPanel({
                "variant": 'bare',
                "iconType": 'lock',
                "classes": "ons-u-mb-m"
            })
        %}
            <p>Your personal information is protected by law and will be kept confidential</p>
        {% endcall %}

        <div class="ons-feedback">
            <h2>Give feedback about this service</h2>

            <form action="#0">
                {{
                    onsRadios({
                        "legend": "Select what your feedback is about",
                        "name": "feedback-type",
                        "radios": [
                            {
                                "id": "questions-example-feedback-form",
                                "label": {
                                    "text": "The questions",
                                    "description": "For example, questions not clear, answer options not relevant"
                                },
                                "value": "questions",
                                "other": {
                                    "otherType": "select",
                                    "id": "other-select-feedback-form",
                                    "classes": "ons-input--block",
                                    "name": "topic",
                                    "label": {
                                        "text": "Question topic"
                                    },
                                    "options": [
                                        {
                                            "value": "",
                                            "text": "Select an option",
                                            "disabled": true,
                                            "selected": true
                                        },
                                        {
                                            "value": "general",
                                            "text": "General"
                                        },
                                        {
                                            "value": "people-who-live-here",
                                            "text": "People who live here"
                                        },
                                        {
                                            "value": "visitors",
                                            "text": "Visitors"
                                        },
                                        {
                                            "value": "household-accommodation",
                                            "text": "Household and accommodation"
                                        },
                                        {
                                            "value": "personal-details",
                                            "text": "Personal details"
                                        },
                                        {
                                            "value": "health",
                                            "text": "Health"
                                        },
                                        {
                                            "value": "qualifications",
                                            "text": "Qualifications"
                                        },
                                        {
                                            "value": "employment",
                                            "text": "Employment"
                                        }
                                    ]
                                }
                            },
                            {
                                "id": "design-example-feedback-form",
                                "label": {
                                    "text": "Page design and structure"
                                },
                                "value": "design"
                            },
                            {
                                "id": "general-example-feedback-form",
                                "label": {
                                    "text": "General feedback about this service"
                                },
                                "value": "general"
                            }
                        ]
                    })
                }}
                {{
                    onsTextarea({
                        "id": "feedback-textarea-example-feedback-form",
                        "name": "feedback-text",
                        "label": {
                            "text": "Enter your feedback",
                            "description": "Do not include confidential information, such as your contact details"
                        },
                        "charCheckLimit": {
                            "limit": 1000,
                            "charCountSingular": "You have {x} character remaining",
                            "charCountPlural": "You have {x} characters remaining"
                        }
                    })
                }}
                {{
                    onsButton({
                        "text": "Send feedback",
                        "classes": "ons-u-mt-m"
                    })
                }}
            </form>
        </div>
    </div>
{% endblock %}

HTML

<!doctype html>
<html lang="en">

  <head>
    <meta charset="utf-8" />
    <meta http-equiv="X-UA-Compatible" content="IE=edge" />
    <meta name="viewport" content="width=device-width, initial-scale=1" />
    <title>Example: Conformation page</title>
    <link rel="stylesheet" href="https://cdn.ons.gov.uk/sdc/design-system/73.0.2/css/main.css" />
    <link rel="stylesheet" media="print" href="https://cdn.ons.gov.uk/sdc/design-system/73.0.2/css/print.css" />
    <meta name="theme-color" content="#206095" />
    <!-- Open Graph -->
    <meta property="og:type" content="website" />
    <meta property="og:url" content="" />
    <meta property="og:title" content="" />
    <meta property="og:image" content="https://cdn.ons.gov.uk/sdc/design-system/73.0.2/favicons/opengraph.png" />
    <meta property="og:image:type" content="image/png" />
    <meta property="og:image:width" content="1200" />
    <meta property="og:image:height" content="630" />
    <meta property="og:description" content="" />
    <meta property="og:site_name" content="Online Household Study" />
    <meta property="og:locale" content="en" />
    <!-- Favicons -->
    <link rel="icon" type="image/x-icon" href="https://cdn.ons.gov.uk/sdc/design-system/73.0.2/favicons/favicon.ico" />
    <link rel="icon" type="image/png" href="https://cdn.ons.gov.uk/sdc/design-system/73.0.2/favicons/favicon-32x32.png"
      sizes="32x32" />
    <link rel="icon" type="image/png" href="https://cdn.ons.gov.uk/sdc/design-system/73.0.2/favicons/favicon-16x16.png"
      sizes="16x16" />
    <link rel="mask-icon" href="https://cdn.ons.gov.uk/sdc/design-system/73.0.2/favicons/safari-pinned-tab.svg"
      color="#000000" />
    <link rel="apple-touch-icon" type="image/png"
      href="https://cdn.ons.gov.uk/sdc/design-system/73.0.2/favicons/apple-touch-icon.png" sizes="180x180" />
    <link rel="manifest" href="https://cdn.ons.gov.uk/sdc/design-system/73.0.2/favicons/manifest.json" />
  </head>

  <body>
    <!-- prettier-ignore-start -->
    <script>
      document.body.className = ((document.body.className) ? document.body.className + ' ons-js-enabled' :
        'ons-js-enabled');
    </script>
    <!-- prettier-ignore-end -->
    <div class="ons-page">
      <div class="ons-page__content">
        <a class="ons-skip-to-content" href="#main-content">Skip to main content</a>
        <header class="ons-header">
          <div class="ons-browser-banner">
            <div class="ons-container">
              <p class="ons-browser-banner__content">
                <span class="ons-browser-banner__lead">This website no longer supports your browser.</span><span
                  class="ons-browser-banner__cta"> You can <a class="ons-browser-banner__link"
                    href="https://www.ons.gov.uk/help/browsers">upgrade your browser to the latest version</a>.</span>
              </p>
            </div>
          </div>
          <div class="ons-header__top">
            <div class="ons-container">
              <div
                class="ons-header__grid-top ons-grid ons-grid-flex ons-grid-flex--between ons-grid-flex--vertical-center ons-grid-flex--no-wrap ons-grid--gutterless">
                <div class="ons-grid__col ons-col-auto">
                  <div class="ons-header__org-logo ons-header__org-logo--large">
                    <svg class="ons-icon--logo" xmlns="http://www.w3.org/2000/svg" width="250" height="24"
                      viewBox="33 2 552 60" aria-labelledby="ons-logo-en-alt" role="img">
                      <title id="ons-logo-en-alt"> Office for National Statistics logo </title>
                      <g class="ons-icon--logo__group ons-icon--logo__group--secondary" fill="#a8bd3a">
                        <path
                          d="M0,34.6c.8-1.69,1.39-3,2.32-4.6A38.28,38.28,0,0,1,0,23.4V34.6M5,3S0,3,0,9.25v1A62.12,62.12,0,0,0,4.2,27a43.77,43.77,0,0,1,9.42-10.79C21.69,9.21,31.16,5.13,45.9,3Z" />
                      </g>
                      <g class="ons-icon--logo__group ons-icon--logo__group--primary" fill="#003c57">
                        <path
                          d="M53.06,6.42C36.2,8,24.68,12.92,16.43,20.07A41.46,41.46,0,0,0,6.4,32.2C12.87,44.93,28.88,57,46.6,57H47s6.32.21,6.32-6.91V6.36a1.22,1.22,0,0,1-.26.06M9.72,42.67a44.25,44.25,0,0,1-5-7.42A80.59,80.59,0,0,0,0,46.38V56.91L31.06,57c-9.83-3-15.74-7.64-21.34-14.3" />
                      </g>
                      <g class="ons-icon--logo__group ons-icon--logo__group--text" fill="#003c57">
                        <path
                          d="M82,47.49c-9.07,0-13.13-7.51-13.13-16.77S72.91,14,82,14s13.1,7.61,13.1,16.77S91.1,47.54,82,47.54m0-30.91c-6.69,0-9.07,7.33-9.07,14.05s2.16,13.9,9.07,13.9,9-7.28,9-13.9-2.34-14-9-14" />
                        <path
                          d="M106.36,23.81V46.88h-3.67V23.81H98.93V21.56h3.76V17.9c0-4.61,2.72-7.95,8.08-7.95.38,0,.86.05.86.05v2.35h-.43c-2.55,0-4.84,1.64-4.84,5.12v4.09h5.27v2.25Z" />
                        <path
                          d="M121.53,23.81V46.88h-3.67V23.81H114.1V21.56h3.76V17.9c0-4.61,2.72-7.95,8.08-7.95.38,0,.86.05.86.05v2.35h-.43c-2.55,0-4.84,1.64-4.84,5.12v4.09h5.27v2.25Z" />
                        <path
                          d="M132.85,16.72a2.28,2.28,0,0,1-2.33-2.23v0a2.34,2.34,0,0,1,4.67,0,2.28,2.28,0,0,1-2.3,2.26h0M131,21.56h3.71V46.88H131Z" />
                        <path
                          d="M150.53,47.49c-6,0-10.63-5.16-10.63-13.29S144.52,21,150.66,21a9.76,9.76,0,0,1,6.17,1.74l-1,2.25a7.53,7.53,0,0,0-4.4-1.36c-5.15,0-7.78,4.46-7.78,10.48,0,6.2,3,10.62,7.65,10.62a8,8,0,0,0,4.49-1.37l1,2.45a10.21,10.21,0,0,1-6.3,1.73" />
                        <path
                          d="M162.84,35.75c.48,6,3.76,9,8.9,9a14.66,14.66,0,0,0,6.88-1.55l1.08,2.59a18,18,0,0,1-8.22,1.73c-7.12,0-12.18-4.23-12.18-13.34,0-8.69,4.67-13.2,11-13.2s10.37,3.95,10.37,12.4Zm7.35-12.41c-4.1,0-7.56,3.2-7.52,10.29l14.39-2c0-5.87-2.81-8.32-6.87-8.32" />
                        <path
                          d="M198.57,23.81V46.88H194.9V23.81h-3.76V21.56h3.76V17.9c0-4.61,2.72-7.95,8.08-7.95.39,0,.87.05.87.05v2.35h-.44c-2.54,0-4.84,1.64-4.84,5.12v4.09h5.28v2.25Z" />
                        <path
                          d="M217.28,47.49c-7.47,0-10.89-5.78-10.89-13.24S209.81,21,217.28,21s10.85,5.82,10.85,13.3-3.37,13.24-10.85,13.24m0-24c-5.53,0-7.13,5.59-7.13,10.81s1.73,10.56,7.13,10.56,7.13-5.35,7.13-10.56-1.6-10.81-7.13-10.81" />
                        <path
                          d="M244.08,23.91c-2.34-.61-5.75-.52-7.35.47v22.5H233V22.69c2.67-1.13,5.36-1.74,10.11-1.74H245Z" />
                        <path
                          d="M277.42,47.13,263.07,25a32.2,32.2,0,0,1-1.85-3.29h-.09s.13,1.88.13,3.85V47.13h-4.71V14.8h5.31l13.61,20.82A28.76,28.76,0,0,1,277.38,39h.08s-.17-1.84-.17-3.77V14.8H282V47.13Z" />
                        <path
                          d="M297.52,47.79c-7.43,0-10.93-3-10.93-7.81,0-6.8,7.12-8.64,15.59-9.39V29.13c0-3.47-2.37-4.51-5.83-4.51a18,18,0,0,0-6.87,1.46L288.23,23a24,24,0,0,1,9.12-1.83c5.61,0,9.93,2.3,9.93,8.78V46a22.71,22.71,0,0,1-9.76,1.83m4.66-14.67c-6.26.67-10.45,1.84-10.45,6.73,0,3.42,2.42,4.88,6.22,4.88a10.09,10.09,0,0,0,4.23-.84Z" />
                        <path
                          d="M322,47.69c-5.31,0-7.34-3.43-7.34-6.86V25.09h-3.55V21.81h3.55V16.12l5.4-1.5v7.19H325v3.28h-5V40.55a3.26,3.26,0,0,0,3,3.52h.5a5.5,5.5,0,0,0,1.46-.23v3.33a7.69,7.69,0,0,1-3,.52" />
                        <path
                          d="M331.91,17.43a3,3,0,0,1-3.15-2.81,3.17,3.17,0,0,1,6.31,0,3,3,0,0,1-3.16,2.81m-2.72,4.38h5.44V47.13h-5.44Z" />
                        <path
                          d="M350.88,47.79c-7.73,0-11.57-5.74-11.57-13.3s3.84-13.34,11.57-13.34,11.54,5.78,11.54,13.34-3.8,13.3-11.54,13.3m0-23.17c-4.66,0-6.05,4.89-6.05,9.82s1.47,9.63,6.05,9.63,6.05-4.7,6.05-9.63-1.38-9.82-6.05-9.82" />
                        <path
                          d="M382.52,47.13V29c0-3.24-2.77-4.47-5.88-4.47a12.3,12.3,0,0,0-4.37.76v21.8h-5.39V23a26.81,26.81,0,0,1,10.06-1.83c6.61,0,11,2.25,11,7.8V47.13Z" />
                        <path
                          d="M403.18,47.79c-7.43,0-10.94-3-10.94-7.81,0-6.8,7.13-8.64,15.6-9.39V29.13c0-3.47-2.37-4.51-5.83-4.51a18,18,0,0,0-6.87,1.46L393.89,23A24,24,0,0,1,403,21.15c5.62,0,9.94,2.3,9.94,8.78V46a22.71,22.71,0,0,1-9.76,1.83m4.66-14.67c-6.27.67-10.46,1.84-10.46,6.73,0,3.42,2.43,4.88,6.23,4.88a10.09,10.09,0,0,0,4.23-.84Z" />
                        <polygon
                          points="418.52 47.13 418.52 34.91 418.52 10.25 423.92 10.25 423.92 22.76 423.92 47.13 418.52 47.13" />
                        <path
                          d="M445.39,47.79A19.11,19.11,0,0,1,436.58,46l1.51-4a13.48,13.48,0,0,0,6.22,1.55c3.76,0,6.44-2.21,6.44-5.41,0-7.09-13.44-4.36-13.44-14.42,0-5.13,4.15-9.59,10.72-9.59A15.82,15.82,0,0,1,455.8,16l-1.38,3.52a11.93,11.93,0,0,0-5.66-1.5c-3.5,0-5.79,2.11-5.79,5.12,0,7,13.74,3.94,13.74,14.65,0,5.74-4.71,10-11.32,10" />
                        <path
                          d="M470.41,47.69c-5.31,0-7.34-3.43-7.34-6.86V25.09h-3.54V21.81h3.54V16.12l5.4-1.5v7.19h4.92v3.28h-4.92V40.55a3.27,3.27,0,0,0,3,3.52h.48a5.12,5.12,0,0,0,1.46-.23v3.33a7.69,7.69,0,0,1-3,.52" />
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                          d="M487.27,47.79c-7.44,0-10.93-3-10.93-7.81,0-6.8,7.13-8.64,15.6-9.39V29.13c0-3.47-2.38-4.51-5.84-4.51a18,18,0,0,0-6.87,1.46L478,23a23.94,23.94,0,0,1,9.11-1.83c5.62,0,9.94,2.3,9.94,8.78V46a22.71,22.71,0,0,1-9.76,1.83M492,33.16c-6.27.67-10.46,1.84-10.46,6.73,0,3.42,2.42,4.88,6.22,4.88a10,10,0,0,0,4.24-.84Z" />
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                          d="M511.73,47.69c-5.32,0-7.35-3.43-7.35-6.86V25.09h-3.54V21.81h3.54V16.12l5.4-1.5v7.19h4.92v3.28h-4.92V40.55a3.26,3.26,0,0,0,3,3.52h.5a5.5,5.5,0,0,0,1.46-.23v3.33a7.69,7.69,0,0,1-3,.52" />
                        <path
                          d="M521.66,17.43a3,3,0,0,1-3.15-2.81,3.17,3.17,0,0,1,6.31,0,3,3,0,0,1-3.16,2.81m-2.72,4.38h5.45V47.13h-5.45Z" />
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                          d="M536.19,47.79A15.9,15.9,0,0,1,528.54,46L530,42.48a10.53,10.53,0,0,0,5.52,1.5c2.77,0,5-1.78,5-3.94,0-6-11.1-3.2-11.1-11.47,0-3.76,3.37-7.42,8.86-7.42A13.56,13.56,0,0,1,545.34,23l-1.42,3.14a8.47,8.47,0,0,0-4.62-1.45c-2.81,0-4.54,1.69-4.54,3.62,0,5.64,11.32,3.14,11.32,11.6,0,4-3.85,7.9-9.89,7.9" />
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                          d="M559.83,47.69c-5.31,0-7.35-3.43-7.35-6.86V25.09h-3.54V21.81h3.54V16.12l5.4-1.5v7.19h4.93v3.28h-4.93V40.55a3.27,3.27,0,0,0,3,3.52h.48a5.64,5.64,0,0,0,1.47-.23v3.33a7.72,7.72,0,0,1-3,.52" />
                        <path
                          d="M569.77,17.43a3,3,0,0,1-3.15-2.81,3.17,3.17,0,0,1,6.31,0,3,3,0,0,1-3.16,2.81m-2.72,4.38h5.44V47.13h-5.44Z" />
                        <path
                          d="M588.14,47.79c-6.23,0-11-5.08-11-13.35s4.88-13.29,11-13.29A10.51,10.51,0,0,1,594.66,23l-1.21,3a6.87,6.87,0,0,0-4-1.22c-4.4,0-6.69,3.81-6.69,9.49s2.63,9.59,6.61,9.59a6.74,6.74,0,0,0,4-1.28L594.7,46c-1.12.94-3.33,1.84-6.56,1.84" />
                        <path
                          d="M605.1,47.79A15.9,15.9,0,0,1,597.45,46l1.42-3.47A10.54,10.54,0,0,0,604.4,44c2.77,0,5-1.78,5-3.94,0-6-11.1-3.2-11.1-11.47,0-3.76,3.37-7.42,8.85-7.42a13.49,13.49,0,0,1,7.1,1.83l-1.42,3.14a8.42,8.42,0,0,0-4.63-1.45c-2.8,0-4.53,1.69-4.53,3.62,0,5.64,11.32,3.14,11.32,11.6,0,4-3.85,7.9-9.89,7.9" />
                      </g>
                    </svg>
                  </div>
                  <div class="ons-header__org-logo ons-header__org-logo--small">
                    <svg class="ons-icon--logo" xmlns="http://www.w3.org/2000/svg" width="120" height="27"
                      viewBox="0 5 595 116" aria-labelledby="ons-logo-stacked-en-alt" role="img">
                      <title id="ons-logo-stacked-en-alt"> Office for National Statistics logo </title>
                      <g class="ons-icon--logo__group ons-icon--logo__group--secondary" fill="#a8bd3a">
                        <path
                          d="M0,70.5c1.8-3.7,3.6-7.2,5.6-10.7A127.94,127.94,0,0,1,0,42.6V70.5M10.9,0S0,0,0,13.5v7.2A128.06,128.06,0,0,0,7.9,56.2a114.75,114.75,0,0,1,22.3-26C47.8,15.1,71.5,4.7,103.7.1Z" />
                      </g>
                      <g class="ons-icon--logo__group ons-icon--logo__group--primary" fill="#003c57">
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When to use this pattern

Use this pattern when you need to:

  • thank users for responding to a survey
  • confirm a user’s response has been successfully submitted

When not to use this pattern

Do not use this pattern to tell the user:

  • there is a problem with the service or submitting their response
  • they do not have permission to do something
  • further information or guidance for the survey

Instead, use error and status pages (opens in a new tab)  or guide pages (opens in a new tab) .

How to use this pattern

The content within the confirmation page may vary depending on the survey it is used for.

All confirmation pages should include:

It may also include:

  • an option for users to enter their email address (opens in a new tab)  and receive a confirmation email confirming that they have completed the survey
  • a link to a guide page (opens in a new tab)  containing more information about the survey and the data being collected
  • a link allowing the user to save or print their answers, which contains a warning panel (opens in a new tab)  with a session expiry timeout to explain that access to their answers has a time limit
  • information about why the user’s response is important
  • a link “Back to surveys” so the user can return to the business survey they were completing, or a call to action for the user to continue their current journey

It should not:

  • use exclamation marks or informal language like “Thanks!”
  • time the user out of the page or service

Help improve this page

Let us know how we could improve this page, or share your user research findings. Discuss the "Confirmation page" pattern on GitHub (opens in a new tab)